We will also compare them based on various factors that may help determine which software suits your requirement and budget. Here, we will discuss the two popular remote support solutions – Dameware Remote Everywhere and LogMeIn (GoTo) Rescue.

As a result, remote support solutions were in high demand.

No matter whether your employees were running operating systems, mobile devices, or tablets, the software was designed in a way that made each user get proper support in less time. To make the process easier, companies even installed software that helped them provide instant support to their users. Millions of employees had to work from home, and whenever the end users faced issues, the remote support technicians took a step forward and tried to help smooth the transitions and troubleshoot issues. Remote services became essential and providing better support services to end users (customers and employees) was a priority.Ĭountless industries and organizations had to adapt the remote workflow for the safety and security of their employees and customers. Before the pandemic, remote support services were only used to maintain a smooth workflow in a company, but during the pandemic, things changed.

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